CHANGING YOUR PICK-UP ADDRESS

You may request a different pick-up address up to 12 hours before your scheduled journey.

The new address must be within London. It becomes valid only after written confirmation from our team. Until confirmation is received, the original pick-up address remains unchanged.

If the vehicle cannot safely or legally stop directly outside the requested address, we will arrange the nearest suitable meeting point.

Plans can change. If you need to cancel your journey or update your pick-up address, submit a request using the form below.

CANCELLATIONS

Cancel more than 48 hours before your journey for a full refund. Cancellations made between 24 and 48 hours receive a 50% refund. Cancellations made less than 24 hours before the journey are non-refundable.

If we cancel your booking, you may choose a new date or receive a full refund.

MANAGE MY BOOKING

Use this secure form to request a booking cancellation or change your pick-up address. Please ensure that the details entered match your original booking.

SUBMIT REQUEST

Requests are reviewed within 1–6 working hours. Customer support is available daily from 08:00 to 20:00 London time.

REQUEST RECEIVED

Thank you. Your request has been received. Your booking remains unchanged until our team sends you written confirmation by email or WhatsApp.